Dolibarr has an excellent rating and reviews when it comes to their customer support. Well, customer support has to be very strict in their duties and responsibilities towards the problems of their customers. However, Dolibarr ERP’s customer service is something that you cannot complain about because your problems are solved instantly by them. Several users of the particular software have mentioned in their comments that the customer service is very good.
Overall Rating
The overall rating of the customer support is about 3.5 out of 5 stars which is pretty good. The customer support rating might be average but one can easily depend on this software because the features of the software are very useful for several users from all around the world. Other than the customer support of Dolibarr the application has a pretty simple user interface which makes it easier for new users to conduct their activities without the help and support of customer care.
Several users have given the software full 5 stars rating because they are satisfied with the application and they recommend other people to use the particular software. Some people might have mixed kinds of Dolibarr reviews about customer support because some will not be satisfied with their customer service and some are satisfied with their service.
Problem Solving
The software company has got their customer support for their users through many ways like email, FAQs, phone support, and knowledge base. With most of the options available, most people find it easier to contact customer support to solve their problems. Since there is phone support one who needs a solution immediately can call up their number and get the instant solution whenever they are in need.
However, if you check the overall rating of the customer support on the internet then different sites could show you different ratings. So, check it on your own and then you can decide if the customer service is worth it or not. Comparing with other features like ease of use, features, and other such kinds of stuff then the rating of customer service slightly lacks a bit. It is because some people are not yet satisfied with the customer service offered by Dolibarr and they should improve so that they can get a full five stars when it comes to their customer service.
User Experience
Some people have said that the software is very useful and is quite a unique one. Most people recommend having the software for those who do not use it. The software has got five stars when it comes to its value for money. On the other hand, there are users who are satisfied with the software but recommends Dolibarr to improve their customer service because of some kinds of the problem faced by the user.
Conclusion
In the end, the software is something which has got all the special features that you need to conduct your required activities. The application has got a full rating when it comes to its other features and functions but lacks a bit when it comes to their customer support. When you compare Dolibarr vs Odoo, users have confirmed that they would like the team to improve their customer support system in the future to improve their customer service rating.